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Search results for “Customer review”
Didi's move spotlights potential activities play
12/19/2016
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12:06:18 PM
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Taxi apps are more than just a way to get a cab on a smartphone – and China’s biggest taxi app Didi has spent the year of 2016 becoming very much like a mobile travel platform.
Six guidelines for managing guest conflict and preventing bad online reviews
07/27/2015
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2:40:33 PM
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Dealing with guest conflict is one the hardest things employees face in the service industry. Here are six guidelines for managing guest conflict by ReviewPro.
World’s first smart suitcase enters China
10/24/2016
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1:46:53 PM
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ChinaTravelNews talks exclusively with Diego Saez Gil, Bluesmart Inc.’s CEO on the smart suitcase industry and what it takes to enter the burgeoning Chinese travel market.
PolyU Study Finds Online Customer Reviews Key to Understanding Customer Satisfaction
10/15/2014
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11:51:34 AM
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Online customer reviews can provide crucial aid to hotel managers in understanding the drivers of customer satisfaction
Ancillary revenue in 2015 catalogs USD 40.5 billion for 67 airlines
09/20/2016
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6:39:44 PM
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The latest CarTrawler Ancillary Revenue Yearbook by IdeaWorksCompany reveals a total of $40.5 billion in ancillary revenue, comprising 8.7% of total sales, for 67 airlines covered by the survey.
KLM wants flight transparency, adds reviews and ratings to search results
08/24/2016
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3:13:22 PM
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Netherlands-based airline KLM reckons it can enhance its relationship with passengers and improve customer service with the introduction of a reviews system.
Five design principles to attract the Millennial traveller
07/26/2016
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5:12:27 PM
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Design frictionless experiences, be authentic, make products and services personal, reward loyalty in unique ways and facilitate decision-making on the move are vital to attract Millennial traveller.
Travelport unfazed by limited penetration in China, hopeful of bright future
08/12/2016
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4:48:35 PM
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Travelport is confident of delivering sustainable growth in the coming years, but it is still waiting for the regulatory environment to open up in China.
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